The pool offers a pleasant spot to relax after a day of exploring. Comfortable beds provide a decent night's sleep, and the number of available TV channels is impressive for some entertainment during downtime.

The Wi-Fi is a mess. it only works near the reception and is non-existent inside the rooms. Breakfast is limited to two slices of bread with jam and coffee, and the overall state of the rooms leaves much to be desired—think mold on the walls, old windows that are tough to open, and worn-out towels. Expect to deal with some noise from local parties at night, which can become annoying if you’re looking for peace and quiet.

Super clean rooms with comfy beds! Loved the hot showers and how quiet the nights were. Just wish the Wi-Fi worked in the rooms and breakfast was a lil' better! 🌟

The hotel had a delightful porch perfect for relaxing with afternoon beers, providing a charming atmosphere after a day of exploring.

The location of the hotel is quite a distance from the lagoon, making independent access challenging.

Why I’m torn on this

The hotel is a short walk from the city center, making it super convenient! The staff really goes out of their way to help with reservations and local tips.

Yet, breakfast options were quite limited to toast and coffee, which felt underwhelming given the overall experience.

Helpful staff quickly switched our rooms.

Positive, The room was spacious and super clean. AC, TV, and good hot water were included. The bed was comfy and the towels were fresh. The staff were super helpful and friendly! Would definitely recommend! 🌟

Not the best experience, but the room was clean

I had a stay where the room was surprisingly spotless and bright, which was a plus. However, the water heating system didn't work properly, and there were just a couple of towels for two people, which felt insufficient. Also, I struggled with the Wi-Fi, especially since I needed to do some work during my trip. Overall, I think there are better options in Bacalar for what I paid.

This place was just a great fit for strolling around in Bacalar and offered good value for money. The owners were super friendly and made me feel at home. Make sure to ask about local spots to visit for a true Bacalar experience.

Spacious and very clean room, equipped with reliable AC and a good-sized bathroom with plenty of hot water. The warm, friendly staff made our stay enjoyable, always ready to assist with any needs. However, the breakfast options were quite basic, consisting mainly of toast and coffee, and the Wi-Fi connection was unreliable away from the reception area.

The spacious room was impeccably clean with comfortable bedding and reliable air conditioning. Staff responsiveness was impressive, promptly addressing any issues and even facilitating a room transfer when needed. However, while the Wi-Fi struggled to reach the rooms, making connectivity challenging, the quiet nights provided a peaceful retreat. Breakfast options were limited to energy bars, which felt a bit underwhelming for such a stay.